Social Inbox: Instagram comments, triage, and AI-suggested replies
The Social Inbox grew up this week. Comments from Instagram now flow into the same inbox as Facebook, Threads, and YouTube, and the tools around them got a lot sharper:
- Triage that sticks — mark comments read or unread, set a status, and assign a conversation to a teammate so nothing gets answered twice (or not at all).
- AI-suggested replies — get a drafted response in your brand's voice, edit it, and send.
- Moderation from the inbox — hide or delete a comment on the platform without leaving Schedulin.
- Search, filters, and bulk actions — find the conversation you're looking for and clear a busy morning in a few clicks.
- Saved replies with variables — answer the questions you get every day in one keystroke, personalized automatically.